Policies
GOOD TO KNOW
Policies for a Smooth Stay
Transparent policies so you can book with confidence and focus on what matters — relaxing and enjoying your time at Casa Encantado.
Payment Policy
A 50% deposit of the total nights is required at the time of booking. The remaining balance is due 30 days prior to your check-in date.
50% of nights booked due at initial payment.
Balance due 30 days prior to check-in date – 50% of nights booked.
Refund Policy
We understand that plans can change. You may receive a full refund if you cancel your reservation at least 30 days before the booking date.
If cancelled within 30 days of the booking date, no refund will be issued.
Damage Deposit
($1,000 REFUNDABLE DEPOSIT)
A $1,000 damage deposit is required for your stay. The deposit will be handled according to the property’s damage deposit policy.
